FISH DOCTOR

• All aquarium livestock are hand-picked, carefully screened for size and exceptional color, quality, and health by Fish Doctor.  Fish Doctor guarantees that all livestock will arrive alive and live for 15 days or we will issue a credit for the purchase price of your lost item. We have the best livestock and can offer the best guarantee because we believe our husbandry and our shipping methods are the best!

          Buy with total confidence and minimum risk with our money back guarantee!

• Please read 'Terms and Conditions' carefully.

• If your deceased animal goes 'missing' or gets 'eaten', we will not provide a refund. Many missing animals are hiding and are not deceased. It is your responsibility to provide proof of the deceased specimen.

• Fifteen-day guarantee begins on the initial delivery date.

• Customer must sign for package on the first delivery attempt -- even if FedEx is late.

• Customer must follow all acclimating procedures even if animals appear dead. While we pack with the utmost care, fish may be stressed from shipping and will become more lively after acclimation and rest.

• Tank’s water chemistry must be within the following parameters: - Temperature – between 75°- 83° F and constant - Ammonia – 0.0 ppm - Nitrite – 0.0 ppm - Nitrate – 0.0-30 ppm - pH – 8.1-8.4  - Specific gravity – 1.020-1.025

• We will not be responsible for livestock that has died as a result of being harassed or picked on by other fish.

• We will not issue refunds or credit for shipping costs.

• Call or email immediately within the fifteen days to report loss. Be sure to include name, number, and message.

• Take a digital picture in jpeg or gif format and email to info@fishdcotor.us. Be sure to include your full name or order number in the email, name of the item lost, and picture.

• We will call or email you to let you know your account has been refunded.

EXCEPTIONS THAT VOID GUARANTEE

1.  WE DO NOT GUARANTEE THE HANDLING AND DELIVERY SERVICE PROVIDED BY SHIPPING COMPANIES SUCH AS ONTRAC OR FEDEX.

2.  WE DO NOT OFFER ANY GUARANTEE ON LOSSES DUE TO SHIPPING COMPANY ERRORS OR WEATHER DELAYS as these are strictly beyond our control. We make every effort to check for potential weather problems on the day your shipment is scheduled to go out, but the actual weather is beyond our control. It is ultimately your responsibility to inform us of inclement weather or extreme temps that necessitate a change in ship date. Should you fail to notify us, or choose to ship in spite of a recommendation from us to reschedule due to potential weather problems, our guarantee will be void on your shipment. We generally do not recommend shipping if the projected overnight temperatures in your area will be in the single digits or lower, or when there is a strong possibility of significant snow or ice that may cause delivery delays.

3.  WE DO NOT OFFER ANY GUARANTEE IF YOU PROVIDE US WITH AN INCORRECT ADDRESS.

4.  We do not guarantee an exact color match to the photos posted on our site.  We do everything possible to get the photos to look exactly like the corals and clams as they appear in our systems, but with digital technology and the vast array of lighting in different tanks it is impossible to guarantee an exact match. Most of our livestock is sold with WYSIWYG photos - What You See Is What You Get.    This means that the item photographed is the item that will be sent to you and represents the item as it appeared in our systems as accurately as possible at the time the photo was taken. Corals do grow and colors can shift over time so again, we are not able to offer an exact color match in your system even with WYSIWYG photos.

5.  You must accept delivery on the first attempt by the delivery company and acclimate all livestock into your tank within 2 hours of delivery. We do not offer any guarantee on livestock that has not been accepted on the first delivery attempt and that has been sitting in the box longer than 2 hours after delivery. If livestock is delivered to another location than where your tank is located we will not guarantee any losses due to the animals sitting in the box longer than 2 hours beyond delivery.  In the event that you have your order shipped to a Hold facility to pick up, delivery time is considered to be the time the box was first made available at the pickup location and boxes must be picked up both within 2 hours of delivery time AND before 12 noon for our guarantee to remain in effect. Choosing to ship to a Hold location that does not offer AM pickup times will void our guarantee.

6.  Zone 1 ground shipping of livestock is only guaranteed if sent as hold for your pickup. If not held for pick-up these ground service deliveries may ride around on the truck until late at night before delivery, so we ask that you pick up at the ONTRAC center. We will provide the ONTRAC address and pick-up hours when we contact you to confirm your order.  Pickup locations must offer AM pickup and your order must be picked up both within two hours of when it is made available at the location, and before 12 noon, for our guarantee to remain in effect.

7.  If you are issued a credit for a loss you have the following options: Replacement, Store Credit or Refund. Replacements and store credits expire one year from date of issue. We will only ship replacements/credits one time. In the unlikely event of a problem with reshipped items, we are not able to offer replacement or credit a second time. Shipping is charged on all orders including replacements. We do not offer free shipping, but do offer subsidized low flat rate shipping and our 'Better Than Free Shipping' livestock discount program on shipped orders.

We highly suggest the addition of shipping insurance to your shipment to protect your shipment from unexpected loss.

We reserve the right to decline a sale for any reason. We reserve the right to refuse to ship to anyone for any reason and we reserve the right to not do business with anyone for any reason.